Sales Policy for TimberTrust
Last Updated: 2025
Welcome to TimberTrust! This Sales Policy outlines the terms and conditions governing purchases of our built-to-order timber frame trusses and related services. By placing an order with TimberTrust, you agree to the terms below.
1. Built-to-Order Products
All of our timber frame trusses are custom-made to order, ensuring they meet your specific project needs. As such:
• Custom Orders: Once production begins, custom orders cannot be modified or canceled.
2. Pricing and Payment
• Pricing: All prices are subject to change without prior notice. However, pricing for confirmed orders will not change once your deposit has been received.
• Payment Terms: Payments must be made in accordance with the agreed payment schedule, including deposit, and final payment before delivery.
• Methods of Payment: We accept: credit card, & bank transfer.
3. Lead Times and Production
• Estimated Timeframes: Production lead times are estimates and subject to material availability, project complexity, and other factors.
• Delays: While we strive to meet deadlines, TimberTrust is not responsible for delays caused by unforeseen circumstances, including supply chain disruptions or weather.
4. Shipping and Delivery
• Delivery Responsibility: TimberTrust will arrange for the shipping of your order to the address specified.
• Shipping Costs: Shipping costs are calculated based on weight, dimensions, and destination, and are the responsibility of the customer unless otherwise stated.
• Delivery Acceptance: Customers must inspect their order upon delivery. Any issues or damages must be reported to TimberTrust within 48 hours.
5. Returns and Refunds
Due to the custom-built nature of our products:
• No Returns: We do not accept returns on built-to-order products.
• Refunds: Refunds are only issued in cases where TimberTrust is unable to fulfill the order due to unforeseen circumstances.
6. Right to Discontinue Products
TimberTrust reserves the right to:
• Discontinue the sale of any product without prior notice.
• Refuse any order that does not align with our business capabilities or practices.
7. Warranty and Liability
• Product Warranty: TimberTrust products are warrantied against defects in material and workmanship for 1 year from the date of delivery.
• Exclusions: The warranty does not cover damages caused by improper installation, misuse, or natural wear and tear.
• Limitation of Liability: TimberTrust is not responsible for incidental or consequential damages arising from the use or inability to use our products.
8. Customer Responsibilities
• Design Approval: Customers are responsible for approving final designs before production. TimberTrust is not liable for errors in customer-approved designs.
• Installation: TimberTrust provides products for delivery only and is not responsible for on-site installation.
9. Governing Law
This Sales Policy is governed by the laws of North Carolina, USA.
10. Contact Information
If you have questions or need assistance with your order, please contact us:
TimberTrust
timbertrusst.com
